Clarifications on Toll Coverage and Fleet Billing

Definitions and conditions that remove ambiguity for fleet operators using the Telepeage platform.

Which vehicles qualify for the fleet toll badge?

The badge is issued for commercial goods vehicles with a gross vehicle weight above 12 tonnes. Lighter commercial vehicles, passenger cars, and two-wheelers are outside the scope of this service. If a vehicle crosses the weight threshold during operation, the badge remains valid, but the fleet manager must update the vehicle record in the dashboard before the next billing cycle.

How are toll transactions matched to a specific truck?

Each badge is linked to a single vehicle registration number at the time of issuance. When a toll plaza reads the badge, the transaction is recorded against that registration in the fleet account. If a badge is temporarily moved to another truck, the transaction history will show the mismatch, and the fleet manager should correct the assignment within 48 hours to keep the audit trail accurate.

What happens when a toll plaza does not accept the badge?

Some older plazas or state-operated corridors may not support digital badge reading. In that case, the driver pays by cash or another accepted method, and the receipt can be uploaded to the fleet dashboard as a manual expense. The system flags these entries separately so they do not distort the automated toll analytics.

How is the fleet account balance calculated?

The balance reflects prepaid toll credits, not a post-paid invoice. Each successful toll deduction reduces the available balance, and top-ups are credited immediately after payment confirmation. The dashboard shows both the current balance and a projected daily consumption based on the last 30 days of trips, which helps managers plan recharges before a corridor run.

Are toll charges on empty return trips billed differently?

No. The toll rate is set by the highway authority and depends on the vehicle class and the distance travelled, not on whether the trailer is loaded. The platform records the same tariff for empty and loaded runs, but the trip history lets you tag a journey as empty return so the cost reports separate repositioning moves from revenue-generating hauls.

What data is included in the monthly fleet report?

The report lists every toll transaction by date, plaza, vehicle, and amount, plus a summary of manual expenses and top-ups. It also groups spending by corridor and by vehicle, so you can see which routes and trucks generate the highest toll costs. The export is available in CSV and PDF formats for accounting and GST reconciliation.

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